- Inethiwekhi yeTelcel ibhekane nokuphazamiseka okukhulu phakathi kobusuku bangoMgqibelo, umhla ziyi-16 kuNhlaba kanye nasekuseni ngeSonto, umhla ziyi-17 kuNhlaba.
- Izinkinga ezinkulu bekuyisignali yeselula, izingcingo zezwi, kanye ne-inthanethi yeselula.
- Amadolobha anjengeMexico City, iVeracruz, iGuadalajara, neQuerétaro abala ingxenye enkulu yemibiko.
- I-Telcel ixazulule izikhalazo ngazinye ngokusebenzisa izinkundla zokuxhumana kodwa ayikanikezi incazelo eningiliziwe yomphakathi
Ngobusuku bangoMgqibelo, mhla ziyi-16 kuNhlaba, kanye nasekuseni ngeSonto, mhla ziyi-17 kuNhlaba, izinkulungwane zamakhasimende zibike ngokuphazamiseka kwesevisi yeTelcel okwashiya abasebenzisi abaningi bengenawo amasignali ezindaweni ezahlukene zezwe. Lokhu kuphazamiseka kwabathinta labo abazama ukwenza noma ukwamukela izingcingo, ukuxhuma kwi-inthanethi yeselula, noma ngisho nokuthola ukumbozwa okuyisisekelo kokuxhumana.
Ukuvalwa kwenethiwekhi akuzange kusabalale kakhulu, njengoba amanye amakhasimende abike ukuthi imigqa yawo isasebenza ngokujwayelekile, kodwa kubantu abaningi, inethiwekhi yeTelcel yayingasebenzi kahle isikhathi esingaphezu kwamahora ayi-16 . Ukuntuleka kolwazi olucacile oluvela kumqhubi kwandisa ukukhungatheka nokungaqiniseki kulabo abathintekile.
Ukuphazamiseka kwenethiwekhi yeTelcel kwatholakala kanjani futhi nini?
Izimpawu zokuqala zokuthi kukhona okungahambi kahle zaqala ukuvela ezinkundleni zokuqapha ezifana ne -Downdetector , eqoqa imibiko yesikhathi sangempela evela kubasebenzisi ababhekene nezinkinga ngezinsizakalo zedijithali nezokuxhumana. Ngokusho kwamarekhodi, imibiko yaqala cishe ngo-19:30 ntambama ngoMgqibelo.
Njengoba ntambama iqhubeka, imibiko yokungasebenzi kahle yanda, yafinyelela esicongweni cishe ngo-22:00 PM . Phakathi naleso sikhathi, izikhalazo zanda kakhulu kokubili ku-Downdetector nakwezokuxhumana, lapho abasebenzisi baqala khona ukuphawula ngobuningi ngokuntuleka kwesiginali.
Ngesikhathi samahora okuqala ngeSonto, inani lemibiko lehla, okubonisa ukuthi isevisi ethile yayibuyiselwa kancane kancane. Kodwa-ke, amakhasimende amaningi aqhubeka nokubika izinkinga emahoreni okuqala ngeSonto, mhla ziyi-17 kuNhlaba, ethi ayengakwazi ukushaya izingcingo noma ukuxhuma kudatha yeselula ngisho nangemva kuka-7:00 ekuseni.
Kwezinye izimo, ifoni ibonise imiyalezo yamaphutha efana nokuthi " Iphutha Lesevisi " noma umlayezo oqoshiwe othi "isevisi ayitholakali" uzwakele lapho uzama ukushaya ucingo, okuqinisa umbono wokuphazamiseka okukhulu kwenethiwekhi.
Izinkinga eziyinhloko zitholwe abasebenzisi
Idatha eqoqwe yi-Downdetector inikeza isithombe esicacile sezinhlobo zezinkinga amakhasimende ayebhekene nazo. Ipulatifomu ichaze izinkinga kanje, igcizelela ukuthi isignali yeselula yiyo eyathinteka kakhulu :
- Ama-78% emibiko okuhlobene nokulahlekelwa noma ukungazinzile kwesignali yeselula
- Emaceleni we 13% wezehlakalo kuhlobene nokwehluleka kwekholi yezwi
- Eduze kwe- 8% wezinkinga okuhlobene nokusetshenziswa kwe-inthanethi yeselula
Lokhu kusatshalaliswa kuqinisekisa ukuthi, kubasebenzisi abaningi, isithiyo esikhulu kwakuwukungambozwa okwanele kokusebenzisa ulayini wabo ngokujwayelekile. Empeleni, lokhu kusho ukuthi amafoni amaningi ayengasebenzi, engenakho ukufinyelela kunethiwekhi yeTelcel.
Ezinkundleni zokuxhumana, kwavela imibono eminingi evela kubantu abachaza ukuthi abakwazi ukushaya noma ukwamukela izingcingo , naphezu kokuba nekhredithi noma uhlelo olusebenzayo. Abanye bakhononda ngokuthi uxhumano lwabo lwedatha luzonyamalala noma lungazinzile kangangokuthi kwakungenakwenzeka ukusebenzisa izinhlelo zokusebenza zemiyalezo, ukuphequlula, noma imidiya yomphakathi ngaphandle kokuxhuma kunethiwekhi ye-Wi-Fi kuqala.
Abanye baze babike ukuthi bezwa kuphela ukuqoshwa okuzenzakalelayo "kwesevisi engatholakali" lapho bezama ukushayela inombolo, okuphakamisa imibuzo mayelana nokuthi ngabe kwakuyiphutha lesifunda, lesizwe, noma lendawo.
Izindawo ezithinteke kakhulu ngokuphazamiseka kwenkonzo
Nakuba ekuqaleni kwakunzima ukwazi ukuthi ukucima kwathinta yonke indawo ngendlela efanayo, ulwazi oluhlanganisiwe oluvela ku-Downdetector lusize ekuboneni amanye amadolobha nezifunda ezinemibiko eminingi kakhulu.
Izindawo ezinemibiko eminingi yabasebenzisi zifaka:
- I-Mexico City
- I-Santiago de Querétaro
- I-Xalapa, esifundazweni saseVeracruz
- IGuadalajara, eJalisco
- Omasipala abanjengoCuautla kanye nezindawo ezahlukahlukene esifundazweni saseMexico
Kulezi zindawo, abantu abaningi bathi balahlekelwe ikhono labo lokuxhumana ngocingo lwabo lweselula lweTelcel , basebenzisa ukuxhumana kwe-inthanethi okuzinzile noma amanethiwekhi e-WiFi ukuze bakwazi ukusebenzisa izinhlelo zokusebenza zemiyalezo esheshayo kanye namanethiwekhi omphakathi.
Ubufakazi obuthunyelwe ku-X (eyayikade i-Twitter) busikisela ukuthi ukuvalwa kwesevisi akubathintanga bonke abasebenzisi ngokulinganayo. Nakuba abanye bengaboni zinguquko ekuxhumaneni kwabo, abanye babike ukuvalwa kwenethiwekhi ngokuphelele, okubonisa ukuthi lesi sigameko kungenzeka ukuthi sibe nomthelela ohlukile kuye ngendawo noma uhlobo lwesevisi ebhaliselwe kuyo.
Ukusabela ezinkundleni zokuxhumana kanye nempendulo yeTelcel
Bebhekene nokuntuleka kolwazi olusheshayo oluvela enkampanini, amakhasimende aphendukela ezinkundleni ezifana ne -X kanye nezinye izinkundla zokuxhumana ukuze azame ukuqonda ukuthi kwenzekani. Imiyalezo ebuza ukuthi "i-Telcel iphansi" yanda, nokuthi inkinga yayisakazeke kabanzi noma yayisemadolobheni athile kuphela.
Abanye abasebenzisi babike ukuthi bebengenasevisi amahora amaningi futhi bafuna izincazelo kumqhubi. Imibono efana nokuthi "Angikwazi ukwenza noma ukwamukela izingcingo" noma "Ngilahlekelwe yisignali yeselula ngokuzumayo" yaqala ukuvela njalo, okwadala ukusakazwa kwengxoxo njalo ngoMgqibelo ebusuku kanye nangeSonto ekuseni.
Phakathi namahora ambalwa okuqala, i-akhawunti esemthethweni ye-Telcel ku-X inikeze ukwesekwa komuntu siqu ngomyalezo oqondile . Isakhiwo sezimpendulo sasifana cishe, ngomyalezo ojwayelekile omema ikhasimende ukuthi lithumele i-DM ukuze libukeze udaba lwalo oluthile: “Sawubona ntambama, ‘Siyakwamukela ekhaya lakho le-Telcel,’ sithumelele i-DM ukuze sikwazi ukukunikeza ukwesekwa okucelile. I-ET// RS iyakusiza.”
KwakuyiSonto ntambama kakhulu, cishe ngo-5:00 ntambama, lapho inkampani iqala ukuphendula ngenkuthalo ezikhalweni, yize yayingakakhiphi isitatimende somphakathi esisemthethweni esichaza izimbangela zokuphela kwesevisi noma ubukhulu bayo bangempela. Lokhu kuntuleka kwencazelo eningiliziwe kwagxekwa ngokuntuleka kokucaca kwesigameko esathinta inani elikhulu lamakhasimende.
Imizamo yomsebenzisi yokuthola izixazululo
Ngenkathi izinkinga zenethiwekhi ziqhubeka, amakhasimende amaningi azama ukuzixazulula eyedwa esebenzisa izixazululo ezivame kakhulu zalolu hlobo lokuphazamiseka . Phakathi kwezinyathelo ezivame kakhulu kwakuwukuvala ifoni bese uyivula futhi noma ukuvula imodi yendiza imizuzwana embalwa ukuze kuphoqelelwe ukuxhumeka kabusha ne-antenna yomqhubi.
Ekuqaleni, abaningi balabo abazama lezi zindlela bathole ukuthi isimo asizange sithuthuke: ngemva kokuqala kabusha idivayisi noma ukushintsha izindlela, ukumbozwa kwakungasekho noma kungazinzile, ngakho-ke umuzwa ojwayelekile wawungowokukhungatheka nokungabi namandla.
Kodwa-ke, njengoba kuqhubeka ngeSonto ekuseni, abanye abasebenzisi babike ukuthi ukugcina amafoni abo kwimodi yendiza cishe umzuzu bese beyivala kwabonakala kubuyisela isignali kwezinye izimo. Akucaci ukuthi lokhu kwakubangelwa yini ukuhlangana kwesikhathi nemizamo yokuvuselela inethiwekhi yangaphakathi noma ukuthi empeleni kwasiza yini ukuphoqelela ukuxhuma kabusha kuma-antenna asebenzayo kakade.
Kunoma ikuphi, okuhlangenwe nakho kwakungalingani kakhulu: ngenkathi kwabanye ukumbozwa kubuya kancane kancane, abanye bathi abasakwazi ngisho nangemva kokuzama wonke la maqhinga, okwaqinisa umqondo wokuthi ukucima kweTelcel kwakungahambi ngendlela efanayo kulo lonke indawo.
Ubukhulu benkinga ngokwesimo semakethe yeselula
Ukuphazamiseka kwesevisi kube nomthelela omkhulu ngenxa yesikhundla seTelcel esiphambili emakethe yomakhalekhukhwini . Le nkampani, eyingxenye yeqembu le-América Móvil, ilawula ngaphezu kwama -57% emigqa esebenzayo eMexico , enesisekelo sababhalisile esingaphezu kwezigidi ezingama-85.
Lobu bukhulu obukhulu busho ukuthi noma yisiphi isigameko kunethiwekhi yayo singaba nomthelela ophawulekayo ezweni lonke. I-Telcel iphinde ibe nesinye sezehlakalo ezibanzi kakhulu ezweni kanye nenethiwekhi yesizukulwane sesihlanu (5G) esivele ifinyelela abantu abangaphezu kuka-60%, ngakho-ke izehlakalo ezifana naleso sangempelasonto edlule zibangela ukunakwa okukhulu kwabezindaba kanye nokukhathazeka phakathi kwamakhasimende.
Iziteshi zabezindaba kanye nezinkundla ezikhethekile zazama ukuthola isitatimende esisemthethweni enkampanini mayelana nokuphela kwenkampani, kodwa, ngokusho kwemibiko, azitholanga mpendulo emahoreni alandela lesi sigameko. Futhi akuzange kukhishwe isimemezelo esinemininingwane ngeziteshi zezinkampani mayelana nohlobo lwenkinga, ngaphandle kokubhekana nezinkinga ngokwesimo ngasinye ngokusebenzisa izinkundla zokuxhumana.
Lesi sigameko siphinde sagcizelela izinga ukuxhumana kweselula okuye kwaba okubaluleke ngalo empilweni yansuku zonke , nokuthi ukwehluleka isikhathi eside kumqhubi oyedwa kungashiya izigidi zabantu zingenakho ukuxhumana, noma ngabe okwesikhashana, abathembele kumaselula ukuze basebenze, bafunde noma bahlele izindaba zomndeni.
Kulo mongo, ukungasebenzi kwesevisi ye-Telcel kwakamuva kubonisa ubuthakathaka bengqalasizinda yezokuxhumana, isidingo sezinqubo zokuxhumana ezicacile nezisobala kubasebenzisi lapho kwenzeka ukwehluleka okukhulu, kanye nokulula kokuba nezinketho zokuxhumeka ezihlukile—njengenethiwekhi ye-WiFi noma imigqa evela kwabanye opharetha—ukugwema ukuncika kumhlinzeki oyedwa ezimweni ezibucayi.
