- I-AI ivumela ukuzenzekela kwemibuzo evame ukubuzwa, ukuhlinzekwa kwensizakalo engu-24/7, kanye nokunciphisa umthwalo womsebenzi wethimba labantu ngenkathi kugcinwa ubudlelwano obuseduze.
- Ama-Chatbot, abasizi ababonakalayo, i-IVR ehlakaniphile, kanye nezisekelo zolwazi ezisebenzisa i-AI zithuthukisa isivinini, ukuhambisana, kanye nokwenza kube ngokwakho ukwesekwa.
- Isihluthulelo ukuqaliswa kancane kancane: qala ngamacala alula, ulinganise imiphumela, ulungise futhi wandise ngaphandle kokulahlekelwa ukuthinta komuntu noma ukucaca.
- Ukusetshenziswa kwedatha ngokuziphatha, ukuqeqeshwa kweqembu, kanye nokuhlanganiswa kwe-omnichannel kwenza i-AI ibe yinzuzo yangempela yokuncintisana ekuhlinzekeni amakhasimende.
Uma unebhizinisi, cishe ujwayelene nezinkinga ezinjengalezi. imigqa yokulinda engapheli, imibuzo ephindaphindwayo, amakhasimende akhungathekile, kanye namaqembu akhungathekileI-AI ayihloselwe ukuthatha indawo yabantu, kodwa ukukhulula yonke imisebenzi ejwayelekile nephindaphindwayo ukuze wena nethimba lakho nigxile kulokho okwengeza ngempela inani: ukuxazulula amacala ayinkimbinkimbi, ukukhulisa ubudlelwano namakhasimende, nokudala okuhlangenwe nakho okwakha ukwethembeka.
Yini ngempela i-AI eyilethayo enkonzweni yamakhasimende?
I-AI akuyona nje imfashini yezobuchwepheshe, iyiqoqo lezinto ama-algorithms akwazi ukufunda idatha, ukubona amaphethini, nokwenza izinqumo Lezi zinqubo zifana kakhulu nendlela umuntu acabanga ngayo, kodwa ngezinga elisheshayo nelikhulu kakhulu. Ekusebenzeni kwamakhasimende, lokhu kuhunyushwa kube izimpendulo ezisheshayo, ukuhlaziywa okuqhubekayo kokuhlangenwe nakho, kanye nokuthuthukiswa kwenkonzo okuqhubekayo.
Empeleni, uhlelo lwe-AI oluhlanganiswe kahle enhlanganweni yakho yokusekela lungakwazi Qonda ulimi lwemvelo, chaza inhloso yomsebenzisi, bese uphendula ngombhalo nangezwi.Ngaphezu kwalokho, ifunda ngokusebenzisana ngakunye: lapho uyisebenzisa kakhulu, iyazilungisa kakhulu, ihlela kangcono imibuzo, futhi usizo olunikezayo luba olufaneleka kakhulu.
Elinye iphuzu elibalulekile ukuthi i-AI ikuvumela phatha isidingo esiphezulu ngaphandle kokuphindaphinda iqembuNakuba umuntu engakwazi ukusingatha ingxoxo eyodwa ngesikhathi (noma embalwa, uma ixoxwa), i-bot ingaphatha amashumi noma amakhulu oxhumana nabo ngesikhathi esisodwa ngaphandle kokuthi kudingeke ukuthi bandise usuku lwabo lokusebenza noma badele ikhwalithi.
Kodwa-ke, yize amakhasimende eqhubeka nokubekezelela izinto ezenzakalelayo, asakwazisa ukusebenzisana kwabantu. Ngakho-ke, umkhuba onamandla kakhulu awusithathi indawo yabantu, kodwa hlanganisa ubuhlakani bokwenziwa nama-ejenti abantulapho i-AI inakekela okulula nokuphindaphindwayo, kanti ithimba linakekela okubucayi nokuyinkimbinkimbi.
Amathuluzi aphezulu e-AI okuthuthukisa isevisi yakho yamakhasimende
Uma sikhuluma nge-AI ekuhlinzekeni amakhasimende, asibhekiseli esixazululweni esisodwa, kodwa kuhlelo lwe-ecosystem ubuchwepheshe obuhambisanayoLezi yizona ezifanele kakhulu nokuthi zingakusiza kanjani, kungakhathaliseki ukuthi uyi-SME noma uphatha isevisi yokusekela enkulu.
Izindaba ezinhle ukuthi eziningi zalezi mathuluzi sezivele zihlanganiswe ku- Amapulatifomu e-CRM, amasudi esevisi yamakhasimende, noma izixazululo ze-omnichannelngezinhlelo zamahhala noma ezingabizi kakhulu, okwenza kube lula ukuqala kancane kancane futhi ngaphandle kwesabelomali esikhulu.
Ngaphezu kwalokho, iningi lihlelwe kusetshenziswa abasizi ababonakalayo namathempulethi, ukuze Awudingi ukwazi ukuthi uhlela kanjani.Ukugcinwa kwayo kuvame ukuqukatha ukubuyekeza imibiko, ukulungisa izimpendulo, ukubuyekeza ulwazi, nokunquma ukuthi yini enye ofuna ukuyenza ngokuzenzakalelayo esigabeni ngasinye.
Ngaphambi kokuthi singene emininingwaneni, khumbula ukuthi akudingeki ukuthi uyisebenzise yonke ngesikhathi esisodwa. Ungakwazi Qala nge-chatbot elula yemibuzo evame ukubuzwa. Futhi, ngokusekelwe kulokho, engeza izwi, ukuhlukaniswa, ukuhlaziywa kwemizwa, noma ukwenza ngokuzenzakalelayo kwenqubo njengoba ubona imiphumela.
Ama-chatbot ahlakaniphile nabasizi ababonakalayo
Ama-chatbot anamuhla awafani nhlobo namamenyu aqinile eminyaka edlule. Besebenzisa ukucubungula ulimi lwemvelo, bayakwazi Qonda imibuzo ebhalwe ngokungahlelekile, thola inhloso yomsebenzisi, futhi ugcine ingxoxo ehambisanayo eziteshini ezifana newebhu, i-WhatsApp, i-Facebook Messenger noma i-Instagram.
I-bot enhle ingayiphatha Phendula imibuzo mayelana nemikhiqizo, amahora, ukuthunyelwa, ukubuyiselwa kwemali, noma isimo se-odaQala izinqubo ezinjengokubhukha noma izinguquko zedatha, bese uthumela umbuzo ku-ejenti efanele uma ethola ukuthi umbuzo uyinkimbinkimbi noma ubucayi. Konke lokhu nganoma yisiphi isikhathi futhi ngaphandle kwezikhathi zokulinda.
Abasizi be-inthanethi bathatha lesi sinyathelo esiqhubekayo: bangakwazi ukuhamba nekhasimende kulo lonke uhambo lwaboKusukela ekuvakasheni kokuqala kuwebhusayithi kuya ensizeni yangemva kokuthengisa. Isibonelo, ukuncoma imikhiqizo ngokusekelwe emlandweni, ukukhumbuza ama-aphoyintimenti, noma ukuqondisa ngenqubo yokubhalisa noma yenkontileka.
Ezindaweni zocingo, i-AI ihlanganiswa ne- izinhlelo zokuphendula ngezwi (i-IVR) ukuze Qaphela lokho okushiwo yikhasimende, hlela isizathu socingo, bese usithumela eqenjini elifanele.Ngaphezu kokunikeza izinketho zokuzisiza ngaphandle kwesidingo sokukhuluma ne-ejenti uma umsebenzisi ethanda.
Ukwenziwa kwempendulo ngokuzenzakalelayo kanye nemiyalezo ethuthukisiwe
Esinye isicelo esiwusizo kakhulu se-AI yi- isiphakamiso sempendulo ezenzakalelayo ngokusebenzisa iziteshi ezifana ne-imeyili, ingxoxo yewebhu, izinkundla zokuxhumana, noma amathikithi okusekela. Uhlelo luhlaziya umbuzo, umongo wawo, kanye nomlando wekhasimende, bese luphakamisa impendulo i-ejenti engayithumela njengoba injalo noma ilungise ngemizuzwana.
Lokhu kukuvumela ukuthi ugcine ithoni yezwi ehambisanayo kuzo zonke izindlela zokuxhumanaLokhu kunciphisa kakhulu isikhathi esichithwa ngokubhala, okuvumela ithimba ukuthi libhekane nokuxhumana okwengeziwe ngaphandle kokukhathala. Ezimweni eziningi, i-AI iphinde iphakamise izixhumanisi zokusiza izihloko noma izinyathelo ezithile zokuxazulula inkinga.
Uma i-bot ingakwazi ukuxazulula inkinga ngokwayo, uhlelo olubizwa ngokuthi "umyalezo ongeziwe" luyaqala ukusebenza: Ihlanganisa i-chatbot kanye nokungenelela kwe-ejenti yabantu engxoxweni efanayoI-bot iqoqa idatha, ibuze imibuzo eyisisekelo, futhi, uma ithola ukuthi umuntu uyadingeka, idlulisela icala elivele lisekelwe kumongo.
Ngale ndlela, lapho i-ejenti ingena engxoxweni, isivele isivele lonke ulwazi olufanele luqoqwe (isizathu sokuxhumana, izinyathelo esezithathiwe kakade, imikhiqizo ethintekile, ithoni yamakhasimende), okunciphisa isikhathi sokuxilongwa futhi kuthuthukisa kakhulu umbono wesevisi.
Impendulo yezwi esebenzisana ne-AI (IVR)
Ucingo luhlala luyisiteshi esithandwayo kumakhasimende amaningi, ikakhulukazi ezindabeni eziphuthumayo noma ezibaluleke kakhulu. Lapha, i-AI ihlanganiswe nezinhlelo ze-IVR ukuze ukuqaphela izwi, ukuqonda isicelo, ukuphendula ngenkulumo yemvelo, noma ukudlulisela ucingo kumuntu ofanele kuye ngohlobo lwesigameko.
Lokhu kwenza kube nokwenzeka ukuthi iklayenti likwazi ukwenza izinqubo ezilula ngokuzimela (Hlola isimo se-oda, yenza kusebenze isevisi, shintsha ulwazi oluyisisekelo) ngaphandle kokulinda ukuthi kube khona opharetha. Futhi uma ufuna ukukhuluma nomuntu nganoma yisiphi isikhathi, uhlelo lukuxhumanisa nomuntu ovele azi ukuthi kungani ushaya ucingo.
Ngaphezu kwalokho, i-AI ingahlaziya izingcingo ngesikhathi sangempela futhi ngemva kokuqedwa kwazo ukuze thola amaphethini emibuzo ephindaphindayo, ukwanda kwevolumu okungavamile, noma izinkinga eziphindaphindayo okufanele kubuyekezwe izinqubo, amanani noma ukuxhumana.
Ukuhlukaniswa kwamakhasimende okuthuthukisiwe kanye nokwenza kube ngokwakho
Inzuzo enkulu ye-AI akukhona nje ukuthi isabela ngokushesha, kodwa nokuthi Yenza izinqumo ezisekelwe kudathaNgokuhlaziya ukuziphatha komsebenzisi, umlando wokuthenga, ukusebenzisana kwangaphambilini nokusekelwa, kanye nezilinganiso, ungahlanganisa amakhasimende abe yizigaba ezithile kakhulu.
Ngalesi sigaba, ibhizinisi lakho lingakwazi ukunikeza okuhlangenwe nakho okwenzelwe wena kakhuluKusukela ekuncomeni umkhiqizo ofanele kakhulu ngokusekelwe ekuthengeni kwangaphambilini, kuya ekuvumelaniseni ukubaluleka kokusekelwa kumakhasimende e-VIP noma ukuthola abasebenzisi abasengozini yokushiywa ukuze babanikeze ukuphathwa okukhethekile.
Ngesikhathi esifanayo, i-AI ikuvumela ukuthi wakhe amaphrofayili anemininingwane awusizo kokubili ekumaketheni kanye nasenkonzweni yamakhasimende. Ngakho-ke, esikhundleni sokuthumela imiyalezo ejwayelekile, ungakwenza nikeza ukuxhumana kanye nezipesheli ezenzelwe wena, ihambisana nesikhathi esithile sekhasimende, isiteshi abasithandayo kanye nokuziphatha kwabo kwakamuva.
Leli khono elifanayo lokwenza ngokwezifiso lisebenza kokuqukethwe kwewebhusayithi yakho noma indawo yamakhasimende: ukubonisa izihloko zosizo, imibuzo evame ukubuzwa, noma izifundo ezenzelwe umsebenzisi ngamunye Kunganciphisa inani lamathikithi futhi kuthuthukise umbono wesevisi yakho.
Ukuzenzakalela kwenqubo kanye nesisekelo solwazi esihlakaniphile
Enye yezinzuzo eziyinhloko ze-AI ekusekeleni yikhono lokwenza zenzeka ngokuzenzakalelayo izinqubo eziphindaphindwayo, imibuzo, kanye nokuthengiselanaKusukela ekuvuleni nasekuvaleni amathikithi ngokuzenzakalelayo kuya ekuhlukaniseni izehlakalo ngohlobo, ukuphuthuma noma umkhiqizo, kanye nokubeka phambili amacala abucayi kakhulu ngokuya ngomthelela wawo kumakhasimende.
Ngaphezu kwalokho, ungakha i- isisekelo solwazi esiphakathi esisebenza nge-AI eqoqa lonke ulwazi mayelana nemikhiqizo, izinqubomgomo, amanani, imigomo nezinqubo. Le database isebenzela amakhasimende (abazisebenzela bona) kanye nethimba langaphakathi (isisombululo esisheshayo nesihambisanayo).
I-AI isiza ukuqinisekisa ukuthi lapho umsebenzisi ebhala umbuzo wakhe, uhlelo qonda umongo bese uphakamisa isihloko esifanele kakhulu Esikhundleni sokukuphoqa ukuthi useshe kumamenyu angenamkhawulo, ihlaziya nokuthi yimiphi imibuzo engaphendulwanga kahle ukuze iphakamise okuqukethwe okusha noma ukuthuthukiswa kwalokhu okukhona.
Le ndlela yokuzisiza ehlakaniphile inciphisa kakhulu umthwalo womsebenzi wama-ejenti futhi, ngesikhathi esifanayo, yandisa ukwaneliseka kwamakhasimende akhetha ukusingatha yonke into ngokwawo noma nini lapho kungenzeka.
Ukutholakala, ukukhuliswa, kanye nensizakalo ye-omnichannel amahora angama-24 ngosuku, izinsuku eziyi-7 ngesonto
Enye yezinkinga ezinkulu zendabuko ngabezindaba yi- ukungakwazi komuntu ukuhlala etholakalaAbantu badinga amakhefu, amaholide, kanye nemikhawulo yomsebenzi efanele. I-AI ayinayo leyo nkinga: ingasebenza ngaphandle kokuphazamiseka nsuku zonke zonyaka.
Lokhu kuvumela amakhasimende akho ukuthi afinyelele izinsizakalo ngisho noma ithimba lakho lisebenza ngezikhathi zebhizinisi. umugqa wokuqala wokunakekelwa amahora angu-24 ngosuku, izinsuku eziyi-7 ngesonto ngama-chatbot, i-IVR ehlakaniphile, noma abasizi ababonakalayo. Ngemibuzo eminingi, leyo mpendulo esheshayo ibaluleke kakhulu kunokulinda amahora amaningi ukuze ukhulume nothile.
Ngaphezu kwalokho, i-AI ihlangana kahle namasu e-omnichannel: umqondo uwukuthi ikhasimende lingakwazi Xhumana nathi ngesiteshi osithandayo (ucingo, i-imeyili, ingxoxo, izinkundla zokuxhumana, i-WhatsApp) nokuthi uhlelo luhlanganisa lonke lolo lwazi lube yisizindalwazi esivamile.
Lokhu kuvimbela umsebenzisi ukuthi aphinde inkinga yakhe ngokuphindaphindiwe lapho eshintsha iziteshi, ngoba i-ejenti noma i-bot emsizayo izokwazi wonke umlando wabo wakamuva, kungakhathaliseki ukuthi baxhumana kuphiLokhu kuholela ekubeni yinto ebushelelezi futhi engakhungathekisi kangako.
Amathuluzi akhethekile nawo avumela, Thola isiteshi esithandwa yikhasimende, bese ulinganisa ukuthi yiziphi iziteshi ezikhiqiza ukudluliselwa okuningi kuma-ejenti abantu. nokuthi yiziphi ezingathuthukiswa ngokuqukethwe okuzenzakalelayo noma kosizo, ukulungisa isu lakho ngaphandle "kokungena ungaboni".
Indlela yokungenisa i-AI kusevisi yakho yamakhasimende ngaphandle kokulahlekelwa yithemba
Enye yezinto ezivame kakhulu ukwesaba kuma-SME namabhizinisi amancane ukucabanga ukuthi i-AI iyi- kuyabiza, kuyinkimbinkimbi, futhi kufuna ushintsho olukhulu ngesikhathi esisodwa.Iqiniso lihlukile kakhulu uma libhekwa ngendlela enengqondo futhi kancane kancane.
Kunezixazululo ze-AI ezine- izinhlelo zamahhala noma ezingabizi kakhuluFuthi cishe zonke zinikeza amamodeli angakhuliswa: uqala ngezici ezimbalwa bese ukhula njengoba ukusetshenziswa kukhula futhi ubona imbuyiselo. Asikho isidingo sokubhala kabusha lonke uhlelo lwakho lwenkonzo yamakhasimende ngobusuku obubodwa.
Into ehlakaniphe kakhulu ongayenza ukuqala ngecala lokusebenzisa elicacile, isibonelo, zenzeka ngokuzenzakalelayo izimpendulo zemibuzo evame ukubuzwa nge-chatbot kuwebhusayithi yakho noma ku-WhatsApp. Ngokusekelwe emiphumeleni, ungangeza izendlalelo: ukuhlukaniswa kwamathikithi okuzenzakalelayo, ukuhlaziywa kwemizwa, i-AI yezwi, njll.
Ngokuphathelene nokugcinwa, amapulatifomu amanje aya ngokuya eqondakala kalula. Ukuphathwa kwansuku zonke kuncishisiwe kube Buyekeza amamethrikhi abalulekile, buyekeza ulwazi, engeza imibuzo emisha, bese uqeqesha imodeli. ngezibonelo zangempela ukuze ukwazi ukuphendula kangcono isikhathi ngasinye.
Hlaziya izidingo bese ukhetha ubuchwepheshe obufanele
Ngaphambi kokuqasha noma yini, kuhle ukucabanga kancane: Yiziphi izinkinga ofuna ukuzixazulula futhi yimiphi imigomo oyiphishekelayo?Yehlisa izikhathi zokuphendula? Yehlisa ivolumu yamathikithi? Thuthukisa ukwaneliseka kwamakhasimende? Nikeza isevisi amahora angama-24 ngosuku, izinsuku eziyi-7 ngesonto ngaphandle kokwandisa abasebenzi?
Kubalulekile futhi ukubukeza ukuthi iyiphi ingqalasizinda osunayo kakade: Ingabe usebenzisa i-CRM? Ingabe unayo ithuluzi ledeski losizo? Yiziphi iziteshi zakho zokuxhumana eziyinhloko? Ukusuka lapho, ungakwazi hlola ukuthi yimaphi amamojula e-AI afaneleka kakhulu (ama-chatbot, ukuhlaziya ngezwi, ukuzenzekela komsebenzi, njll.).
Abahlinzeki abaningi bahlanganisa i-AI ngqo kwizixazululo zabo ze-CRM kanye nokusekela, okukusindisa ekwakheni iphazili kusukela ekuqaleni. Uzodinga nje ukwenza kanjalo. Sebenzisa izingxenye ezikuthandayo, chaza imithetho eyisisekelo, futhi uqeqeshe uhlelo ngamacala akho angokoqobo..
Yakha iqembu futhi ugcine ukucaca neklayenti
Elinye iphuzu elibalulekile yi- ukuqeqeshwa kwabantu abazosebenza ngala mathuluziAkudingeki babe ochwepheshe bedatha, kodwa badinga ukuqonda ukuthi bangayisebenzisa kanjani i-AI ukuze bazuze: ukubuyekeza izimpendulo eziphakanyisiwe, ukulungisa i-bot, ukuthola amaphutha, nokusebenzisa imibiko.
Ngaphezu kwalokho, kunempilo ukuba ukuxhumana okucacile namakhasimende mayelana nokusetshenziswa kwezinhlelo ezenzakalelayoUkufihla iqiniso lokuthi bakhuluma ne-bot kungabangela ukungathembani uma bethola kamuva. Ngokuphambene nalokho, ukwethula i-AI njengesihlungi sokuqala esisheshayo esinenketho yokukhuluma nomuntu kuvame ukwamukelwa kahle.
Ukucaca nakho kunesici sezomthetho nesokuziphatha, ikakhulukazi maqondana ukuvikelwa nokusetshenziswa kwedatha yomuntu siquKubalulekile ukuqinisekisa ukuthi amathuluzi ayahambisana nemithethonqubo efana ne-GDPR nokuthi kukhona umuntu enhlanganweni onomthwalo wemfanelo ocacile ngalezi zinkinga.
Izindlela ezinhle kakhulu zokwenza i-AI ibe umngane (hhayi inkinga)
Ukuze ubuhlakani bokwenziwa bube nenzuzo yangempela enkonzweni yakho yamakhasimende futhi bungaphazamisi ulwazi, kubalulekile ukulandela uchungechunge lwezindlela imikhuba emihle elinganisela ukusebenza kahle kanye nokuphathwa ngobuntu.
Into yokuqala okufanele uyiqonde ukuthi i-AI kumele ibe yi- Ngisekela iqembu, hhayi umuntu ozongena esikhundleni salo ngokuphelele.Ngisho noma i-bot ingazixazulula izinto eziningi ngokwayo, kufanele kube nendlela ecacile nelula yokuya ku-ejenti uma ikhasimende liyicela noma isimo siyidinga.
Esinye isincomo esibalulekile ukukala njalo okwenzekayo: izikhathi zokuphendula, izinga lokuxazulula okuzenzakalelayo, ukwaneliseka kwamakhasimendeI-AI ikhiqiza idatha eningi ewusizo; ukuyichitha kungaba yiphutha. Inani lamacala adluliselwa kusuka ku-bot kuya kubantu, njll.
Ubuchwepheshe ngokwabo buzokunikeza amadeshibhodi namaphaneli okuhlaziya lapho ungakwazi khona thola izithiyo, imisebenzi ephukile, okuqukethwe okungekho noma amaqembu amakhasimende anezinkinga eziphindaphindayo. Kusukela lapho, kuyindaba yokwenza izinguquko eziqhubekayo.
Gcina ukuthintana kwabantu kukho konke ukuxhumana
Ngisho noma usebenzisa ama-bot, amathempulethi, kanye nokwenza izinto ngokuzenzakalela, ikhasimende lisengumuntu futhi lilindele ukuphathwa kanjalo. Yingakho kubalulekile ukuthi Ithoni yemiyalezo yakho kufanele ibe nobungane, uzwela, futhi ihambisane.kungakhathaliseki ukuthi i-AI noma i-ejenti iyaphendula.
Amathuluzi amanje akuvumela ukuthi uchaze "isitayela" se-bot ukuze kuhambisana nezwi lomkhiqizo wakhoKusemthethweni kakhulu, kungahlelekile, kuqondile kakhudlwana, njll. Okungcono kakhulu, kufanele kubuyekezwe njalo nethimba ukuqinisekisa ukuthi kuhambisana neqiniso lenkampani kanye nokulindelwe umphakathi.
Ngesikhathi esifanayo, kuyalulekwa ukuqinisa amakhono athambile ekuqeqeshweni kwama-ejenti, njengokuthi ukuxhumana okucacile, ukulalela ngenkuthalo, uzwela, ukuzivumelanisa nezimo, kanye nokuxazulula izinkinga ngobuhlakaniI-AI iphatha idatha; ubuntu, amanxusa akho, bayayinikeza.
Linganisa imizwa, thola ukukhungatheka, bese uthatha isinyathelo ngesikhathi.
Omunye wemisebenzi ethakazelisa kakhulu ye-AI yanamuhla yikhono layo lokwenza kanjalo hlaziya ithoni kanye nemizwa yeklayenti kokubili ngombhalo nangezwi. Lokhu kusiza ukuhlonza abasebenzisi abakhungathekile ikakhulukazi noma izimo ezibucayi lapho kudingeka khona ukungenelela okusheshayo.
Cabanga ngekhasimende lishiya isibuyekezo esinzima ezinkundleni zokuxhumana, noma izwi lalo lizwakala licasukile ngokusobala ocingweni. Uhlelo lungamaka la macala ukuze... Cela umphathi noma i-ejenti enolwazi ukuthi iwahlole ngokushesha.ukuvimbela isimo ukuthi singabi sibi futhi sithinte idumela lomkhiqizo.
Lolu hlobo lokuhlaziya luwusizo futhi thola amaphethini ezikhalazo eziphindaphindayo lokho kungase kungabonakali ngokushesha: iphutha enkambisweni ethile, inkinga ngomkhiqizo othize, intela engachazwanga kahle… Ngalolo lwazi, ungalungisa imbangela eyinhloko yokungakhululeki.
Ukuqinisekisa ukuvikelwa kwedatha kanye nokusetshenziswa kokuziphatha kwe-AI
Njengoba i-AI ithola ukuvelela, nokukhathazeka ngayo kuyakhula ubumfihlo, ukusetshenziswa kolwazi okunesibopho kanye nokusobalaUkuthobela umthetho kuyimpoqo, kodwa futhi kuyindaba yokwethembana namakhasimende akho.
Kunconywa ukuthi ubuyekeze ukuthi yiluphi ulwazi oluqoqwa yithuluzi ngalinye, ukuthi ligcinwa kuphi, ukuthi obani abangalufinyelela, nokuthi luzohlala isikhathi esingakanani. Lokhu futhi kuyindlela enhle. yazisa abasebenzisi ngokucacile ukuthi yiluphi ulwazi olusetshenziswayo nokuthi ngayiphi injongofuthi banikeze izindlela zokusebenzisa amalungelo abo (ukufinyelela, ukulungisa, ukusula, njll.).
Ezinye izinkampani sezivele zikhetha ukuba okungenani umuntu oyedwa abe nesibopho salokhu izinkinga zokuphathwa kwedatha kanye ne-AINgisho nasemaqenjini amancane. Awudingi ukwakha umnyango wonke, kodwa udinga umuntu ozoqondisa ukuthi izinto zenziwa ngendlela efanele.
Izibonelo eziqondile zendlela i-AI engakusiza ngayo kuye ngohlobo lwebhizinisi lakho
Ukuze sikubeke konke okungenhla endaweni efanele, kuyasiza ukubona ukuthi kanjani I-AI ingasetshenziswa ezinhlotsheni ezahlukene zamabhizinisi abahlangabezana nezinkinga ezahlukene kakhulu zesevisi yamakhasimende.
Esitolo esincane esiku-inthanethi, i-chatbot kuwebhu naku-WhatsApp ingaphendula imibuzo ngokushesha Ukuthunyelwa, ukubuyiselwa kwemali, osayizi, isimo se-oda Futhi, ngaphezu kwalokho, ukuncoma imikhiqizo ngokusekelwe ekuthengeni kwangaphambilini kwekhasimende. Lokhu kukhulula isikhathi esiningi futhi kunciphisa imbuyiselo ngenxa yolwazi olungalungile.
Uma ungumuntu ozimele (ummeli, umeluleki, umklami, uchwepheshe wezokwelapha…), umsizi osebenza nge-inthanethi angakunakekela phatha ama-aphoyintimenti, thumela izikhumbuzi, phendula imibuzo evame ukubuzwa mayelana nemali noma izinqubo bese uhlunga izicelo ngaphambi kokuthi ungene endaweni yesehlakalo, ukuze ungachithi isikhathi ezingxoxweni ezingenamsebenzi.
Kwindawo yokudlela noma ibhizinisi lendawo, ukuhlanganisa i-AI eziteshini ezifana ne-WhatsApp noma ezinkundleni zokuxhumana kwenza kube lula kumakhasimende ukuthi... bhukha ithebula, buka imenyu, thola mayelana nokukhushulwa noma ushintshe ukubhukha ngaphandle kokushaya ucingo, okuyinto ebalulekile ngezikhathi zomsebenzi omatasa lapho abasebenzi sebevele bexinwe kakhulu.
Enkampanini yesevisi (isibonelo, inkampani yokulungisa, yezokuxhumana, noma yesofthiwe), ukwenza ngokuzenzakalelayo ukwesekwa kobuchwepheshe kwe- izehlakalo ezivame kakhulu Ivumela izikhathi zokuphendula ezincishisiwe, igwema ukugcwala ngokweqile kwesikhungo sezingcingo, futhi ivumela ochwepheshe ukuthi bagxile ezinkingeni ezidinga ubuchwepheshe babo ngempela.
Ngisho namathuluzi angaphandle afana Isiginesha se-elekthronikhi sihlanganiswe nensizakalo yakho yamakhasimende kanye nemisebenzi yokusebenza ngemuva kokuthengisa Bangathuthukisa ulwazi: ikhasimende lisayina izinkontileka noma izimvume kusuka noma kuphi, ngemizuzwana, ngaphandle kwephepha noma ukuhamba, futhi i-AI ingasiza ekuqinisekiseni noma ekuhlukaniseni lawo madokhumenti ngokuzenzakalelayo.
Ukuhlanganiswa kwama-bot, ukuzenzekela komsebenzi, ukuhlaziya okubikezelayo, kanye nokwenza kube ngokwakho kube ngcono kuholela kumodeli yesevisi lapho Ukuxhumana ngakunye kuzwakala kungumuntu, kuwusizo, futhi kusebenza kahle.yize kunobuchwepheshe obuningi obusebenza ngesivinini esigcwele ngaphansi.
Ubuhlakani bokwenziwa abuseyona into yokuhlolwa egcinelwe izinkampani ezinkulu zobuchwepheshe: buyisivikelo sangempela samabhizinisi azo zonke izinhlobo sokunikeza isevisi yamakhasimende esheshayo, etholakalayo kakhudlwana, neyomuntu siqu, ngenkathi kunciphisa izindleko, kunciphisa ingcindezi emaqenjini, futhi kuguqula wonke umuntu oxhumana naye abe yithuba lokwakha ukwethembeka, uma nje kuhlanganiswe nokucaca, ukuvikelwa kwedatha, kanye nokuthinta komuntu okungekho mshini ongakuthatha indawo.
