An agile delivery system like Glovo requires fluid communication with its users. Whether it's to resolve questions, manage orders, or resolve incidents, having effective contact channels is essential. In this article, we explain how. all the ways to contact Glovo so that you can communicate with the platform in the most comfortable and effective way.
Glovo's official customer service channels
Glovo offers various channels so that its users can contact with customer service. Each has its own specifics and is best suited to the type of query or management you need to complete:
1. Chat in the app: It's the fastest and most convenient option for most queries. Accessible 24/7 directly from the mobile app.
2. Online Help Center: A comprehensive knowledge base with answers to frequently asked questions. Ideal for resolving doubts on your own.
3. Web form: To send more elaborate queries that require detailed explanation.
4. Social Media: Official profiles on Twitter, Facebook and Instagram where they also answer questions.
5. Customer service phone: For urgent or complex cases that require personalized attention.
Now let's delve into each of these channels so you know how to use them most efficiently.
In-app chat: immediate support at your fingertips
The chat integrated into the Glovo mobile application is undoubtedly the fastest and most direct way to contact with customer service. It's available 24/7, so you can use it anytime.
To access the chat, simply open the Glovo app and follow these steps:
1. Click on your profile icon in the top right corner
2. Select “Help” from the drop-down menu
3. Choose the “Chat with support” option
Once the conversation has started, A customer service agent will assist you in a few minutesThis channel is ideal for quick inquiries about current orders, issues with the app, or questions about the service's operation.
Help Center: Glovo's encyclopedia
If you prefer to search for the information on your own, the Glovo Online Help Center It's your best ally. It's an extensive knowledge base where you'll find answers to virtually any question about the service.
You can access the Help Center from the official Glovo website or directly through this linkThe page is organized by category and features a powerful search engine so you can easily find the information you need.
Some of the most frequently asked topics in the Help Center are:
- How to place an order
- Accepted payment methods
- Cancellation and Refund Policy
- How the Glovo Prime program works
Web form: for more detailed queries
When you need to ask a more complex question or one that requires a detailed explanation, the contact web form is your best option. You'll find it in the "Contact" section of the official Glovo website.
When filling out the form, make sure to:
1. Correctly select the reason for your query
2. Provide all requested contact information
3. Explain your case clearly and concisely
4. Attach screenshots if they can help illustrate the problem
The Glovo customer service team usually responds to these queries within 24-48 hours, depending on the volume of work.
Social networks: public and transparent attention
Glovo maintains a active presence on major social networks, where they also offer customer service. You can contact them through:
- Twitter: @Glovo_ES
- Facebook: Glovo Spain
- Instagram: @glovo_es
The advantage of using social networks is that communication is public, which can be useful if you want to raise awareness of your case or see how other users have resolved similar situations.
Customer service phone number: for emergencies and complex cases
Although Glovo prioritizes digital channels, it also has a customer service phone numberThis channel is primarily intended for:
- Urgent incidents with pending orders
- Security or privacy issues
- Complex cases that require personalized attention
The Glovo customer service number is 900 816 797. Note that This service is not available 24 hours a day, so it is advisable to check the updated opening hours on the official website before calling.
How to get the best service from Glovo
Regardless of the channel you choose to contact Glovo, there are some practices that will help you get better care:
1. Be clear and concise when explaining your query or problem
2. Provide all relevant data (order number, date, etc.)
3. Maintain a cordial tone In communication
4. Be patient, especially during periods of high demand
5. Rate the attention received to help improve the service
Remember that the Glovo customer service team is here to help you, so don't hesitate to contact them whenever you need. With the channels we've explained, you'll have multiple options to resolve any questions or issues quickly and efficiently.