- Public administrations are increasingly allowing users to carry out procedures and inquiries from their mobile phones through portals, apps and telephone helplines.
- Importass and the Citizen's Folder centralize key procedures with Social Security and other administrations, accessible with digital identification systems.
- The digital certificate, Cl@ve and electronic signature are essential to sign and submit online applications with full legal validity.
- Law 39/2015 guarantees the right to interact electronically with the Administration, maintaining the same guarantees as in person.
Today we carry the Mobile phone in hand for almost everythingChatting, shopping, watching series… and, increasingly, for complete procedures online with the Administration. What used to require making an appointment, queuing and wasting an entire morning, can now be resolved, in many cases, from the sofa, with an internet connection and a minimum of organization.
The key is to know well What tasks can you perform from your mobile phone?What you need to identify yourself, how official portals and apps work, and what rights you have when processing something electronically. It's also useful to master tools that allow you to, for example, Scan documents and send them as PDFs from the phone itself.
The key is to know well What tasks can you perform from your mobile phone?This guide explains what you need to identify yourself, how official portals and apps work, and what your rights are when you process something electronically. Throughout this guide, you'll find clear and simple explanations of the main mobile services offered by public administrations, how to use them effectively, and what options you have if you prefer to continue using the telephone, email, or in-person assistance.
Municipal procedures from your mobile phone: telephones, mailboxes and forms
In many municipalities, such as Malaga, you have at your disposal quick channels to resolve doubts and basic procedures without leaving home, combining the use of the telephone, email and online forms that you can conveniently fill out from your smartphone.
To begin with, if you live in Malaga or need to deal with any matter concerning its City Council, the Citizen Service Center (SAIC) offers you the following: short phone number 010 and the free number 951 926 010which you can also call from outside the municipality and which you can dial from your mobile phone like any other call.
In addition to the phone call, the City Council offers the so-called SAIC mailbox, accessible via email info@malaga.euwhere you can ask general questions about municipal services, make suggestions or request information using email from your mobile phone.
If what you want is to present a formal complaint or a specific suggestion Regarding the operation of any municipal service, the SAIC has an online form that can be completed from the telephone, although to check the status of a complaint already submitted, it is required to have Digital Certificateso that you can identify yourself with guarantees.
Importass: the mobile portal of the Social Security Treasury
One of the major advances in procedures and transactions via mobile with Social Security Importass is a digital space designed to work perfectly on phones and tablets, accessible from the Social Security website, its Electronic Headquarters (SEDESS) and the official app.
Importass is not just an information page or another location: it is Designed to help you find what you need using simple language, guiding you step by step through the most common procedures, without you having to master legal jargon or Social Security regulations.
This portal also incorporates a personal area where you can view your updated information Depending on your employment status, you can check your Social Security Number, your digital employment history, or your status as a worker or employer, all from your mobile phone.
The Importass structure is divided into two main areas: on the one hand, a public area with information organized into large thematic blocks, where procedures and services are explained clearly; and, on the other hand, a private or personal area accessible through identification systems such as SMS, Cl@ve or digital certificate.
In the public area you will find Detailed information for carrying out almost any procedure with the Treasurygrouped into categories so you can quickly find the procedure you're interested in, whether you're using a mobile phone or a computer.
Once you access the personal area, the system shows you your personal data, your current employment status and your work history instantly, plus information about domestic employment if you are an employer or employee in this field, all in an environment adapted to small screens.
Domestic employment: specific procedures for employers and employees
Within Importass, Social Security has taken into account the specific needs of domestic employmentwhere many people are unfamiliar with the procedures and where there is still considerable confusion about rights and obligations.
That's why they've created a specific section with Questions and messages written in a friendly languageDesigned for both those who work in private homes and those who hire someone for these tasks, with clear explanations of each step.
If you log in as an employer from your mobile device, in your personal area you will be able to Check who you have hired, the start date of the employment relationship, the next installment that will be charged to your account and the declared data of working hours and salary.
From that same section you can modify your contact details, the address where the employee worksas well as updating the bank account where you have your Social Security payments debited, which is very convenient if you manage everything from your mobile phone.
In addition, Importass offers a simulator that allows you to roughly calculate the amount to be paid before processing a registration, which is especially useful for planning the cost of hiring someone at home without having to go to a physical office.
If you apply as a domestic worker, you will be able to Check the working conditions declared by your employer when processing your registration with Social Security, as well as the contribution rate and what part of that rate you contribute directly.
Services for self-employed workers at Importass
Importass also incorporates a specific page intended for self-employed workersThis section contains the most common procedures and key information you may need before, during and after carrying out a transaction.
In this section you will find gathered the Services for registrations, cancellations, data changes and inquiries related to your activity, in an orderly way, designed so that you don't have to jump from one section to another in a chaotic way.
In addition, a Frequently asked questions guide designed to answer doubts which usually arise at different times in the self-employed cycle: when registering, when modifying the contribution base or when ceasing activity, for example.
The Treasury is working to ensure that you can access the Importass personal area. consult all the information related to your activity as a self-employed worker directly from your mobile phone, thus centralizing most of your Social Security dealings in one place.
Access and technical requirements for using Importass from your mobile device
To access Importass you have several options: you can Access from the Social Security website, from the Electronic Office or from the official Social Security app, where you will find a direct link to the portal.
Regarding browsers, it is recommended to use Google Chrome, Microsoft Edge or Mozilla Firefox to ensure a smoother experience, while using Internet Explorer is not recommended because it can cause compatibility issues; this fits with the software boom in Spain and the adaptation of services.
To carry out online procedures in the personal area of the portal you will need some valid electronic identification meansIf your mobile phone number is registered with the Treasury, you can log in via SMS, and it is also possible to access it with Cl@ve or an electronic certificate.
If you do not yet have a digital identification system, it is recommended that you register in the Cl@ve system or that you provide your mobile number to Social Security, so that you can validate your identity and access it via SMS when you need to.
To communicate your mobile phone number to the Treasury, you must use the corresponding form, selecting the Citizen/worker category and the procedure "Communication and variation of contact/address data", a process that you can also start from your smartphone if you have certificates or Cl@ve.
Daily life and school: apps and procedures related to minors
Outside the strictly administrative sphere, many of the daily tasks related to the children's school They have also moved to mobile phones, simplifying much of the usual chaos at the start of the school year.
When classes begin, in addition to books, uniforms, and back-to-school jitters, come tasks such as enrolling children in extracurricular activities, paying the PTA fee, register them in the dining hall or request the first and last hours.
Many educational centers already use applications and platforms that allow manage registrations, payments, communications with the PTA and the school itself directly from the smartphone, reducing the use of paper, paper circulars and notes that get lost in the backpack.
Although we are not always aware of it, there are quite a few educational and school management apps that help us not to get lost among messages, emails and forms, making the start of the course more bearable and centralizing relevant information in one place.
How the administrative procedure works when you process online
When you use your mobile phone to submit an application to a public administration, you are actually setting in motion a administrative procedure regulated by specific rules, whose objective is to give an official response to your request.
That procedure is governed by the Administrative law, which sets the rules of the game depending on the type of procedure, the competent body and the applicable regulations, ensuring that the Administration acts with objective criteria.
The result of the procedure is a administrative act that grants or denies the request (for example, a help, assign regular driver or access to a service), and that decision must be justified and in accordance with the law, even when you have managed everything from your mobile phone.
During the online process, you still have guarantees as a citizen: the Administration It cannot act arbitrarily or ignore your rightsAnd in case of disagreement with the resolution you have different types of administrative appeals available and, eventually, the contentious-administrative route.
In the case of citizens who are not required to interact electronically with public administrations, there is the possibility of Choose between in-person and electronic processing for many procedures, as well as between receiving notifications on paper or electronically.
Conversely, if in a specific procedure you are obliged to use electronic means (for example, as a legal entity or professional in certain cases)You will not be able to submit documents on paper; you must interact with the Administration exclusively through electronic means.
To learn more about the different procedures available, many institutional websites include a specific section dedicated to "More about Procedures" or help sections where guides and explanations about the most frequent procedures are grouped; some portals even show clear examples such as Download car ownership certificate.
Right to interact electronically with the Administration
Law 39/2015, of October 1, expressly recognizes the citizens' right to communicate with the Administration electronicallyThis provides a legal basis for more and more procedures to be carried out from a mobile phone or computer.
In accordance with this principle, autonomous communities such as the Junta de Andalucía offer a wide range of procedures accessible via the internet, especially recommended through their Services portal, where a large part of the procedures are centralized.
To find out what specific procedures can be carried out electronically with the Andalusian Regional GovernmentThe search engine for the Catalog of Procedures and Services is available, which indicates in the basic data of each procedure the permitted processing method.
Before submitting certain applications, the system will ask you to you identify yourself or electronically sign documentsThis is essential when using the Single Electronic Registry or the specific online processing platforms of each department.
If you don't yet have an identification and signature system, you can obtain one through the Records Assistance Officeswhere it is usually necessary to request an appointment, something you can also do, in many cases, from your mobile phone.
To find the office closest to your home, the portal provides a Office locator that shows you addresses and opening hours, making planning easier if you need to go in person for a specific procedure.
Technical requirements and electronic signature on mobile devices
When you are going to electronically sign a document from your device, within the scope of the Junta de Andalucía it is necessary to install the Autofirma application, official electronic signature tool which allows the completion of the electronic submission of documents and applications.
This application can be downloaded from the links provided by the Board itselfAnd although it has traditionally been used more on computers, there are increasingly more situations in which it is combined with the use of mobile phones or tablets as part of the workflow.
When submitting a document through the Single Electronic Registration with the General Electronic Submission formYou receive proof of the procedure with the date and the registration number, which you can save on your mobile device or send by email.
That safeguard incorporates a Secure Verification Code (CSV) that allows you to verify authenticity of the document through a specific platform, where anyone with the code can verify that the content has not been modified.
If you want to receive electronic notifications from the Andalusian Regional Government, you will have to Register for their Electronic Notification System, indicating an email address where alerts will be sent each time you have a new notification available.
Citizen Folder and suggestions and complaints book
To consult the information that public administrations have about you, as well as the procedures in which you appear as an interested party, the service has been created of Citizen Folder, also accessible from mobile devices.
In this space you can review your files, authentic copies of documents, ID cards, and recordsIn addition to managing appointments and notifications, all of this is done after prior identification by electronic certificate or Cl@ve because it involves sensitive data.
The Citizen's Folder has become a kind of Digital one-stop shop to track the status of your proceduresThis is very useful if you frequently carry out electronic transactions with different government agencies and want to have some control from your mobile phone; for example, it allows you to check outstanding fines and other matters related to your administrative history.
In parallel, citizens have a Suggestions and Complaints Bookwhere any individual or legal entity can record neglect, delays or other problems arising from the operation of the services of the regional government.
Through this channel you can to formulate complaints or propose improvements to increase efficiency of public services, and in many cases it is possible to start or follow it also by electronic means, combining the convenience of mobile with formal guarantees.
Digital citizen certificate on your mobile: key steps
One of the essential elements for getting the most out of the procedures and transactions via mobile It is the digital certificate, which verifies your identity and allows you to sign and submit applications just as if you were going in person to a window.
In the case of the software certificate for individuals issued by the FNMT, there is a specific process to obtain it as a downloadable file on a mobile device, divided into several steps that must be followed in the order indicated for the broadcast to be correct.
The first step is to Download the official app from your device's app storeWhether it's Android or iOS, this will allow you to manage both the application and the download of the certificate from your phone.
Then, through that same application you must request your digital citizen certificateThe system will generate a request code that you will need in the next phase, something you should write down or save securely on your mobile phone.
The third block of the process is the Proof of your identity is an essential requirement for the certificate to be valid.For this purpose, three different methods are offered: video identification, in-person accreditation at an office, or accreditation using the electronic ID card.
If you choose video identification, once you have the application code you will be able to Start the video verification processWithin approximately 48 business hours, the FNMT will review the video and send you an email indicating whether it has been accepted or rejected.
Another option is to go to a Identity Verification Office (such as AEAT or Social Security offices)where, by presenting your documentation and the application code, an official will validate your identity; in most of these locations it is mandatory to make an appointment.
The third possibility is to use a Electronic ID card with valid certificates and you know your PINThis allows you to complete the accreditation without physically going to a registration office, provided you have a compatible reader and the necessary software.
Once accreditation has been achieved through any of the methods, it's time to Download the certificate through the mobile applicationThis will make your terminal ready to electronically sign documents and perform online procedures that require this strong identification.
You should keep in mind that if you already have a You obtain a certificate for a natural person from the FNMT and request another one through the mobile app.The previous one will be automatically revoked, since there can only be one valid certificate for a natural person per citizen issued by this entity.
This software certificate can be installed both on a computer and on a mobile device Using a backup copy, so you can sign and process from different computers with the same credentials, always taking security precautions.
As public administrations have expanded their electronic headquarters and adapted their portals to small screens, the combination of digital certificate, Cl@ve, SMS and official apps It has turned your mobile phone into a true service window, allowing you to call 010 for a municipal query, access Importass to review your employment history, use the Citizen Folder to track a file or manage registrations, aid and claims without the need for queues or travel, always with the same legal guarantees as in face-to-face service.
